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Policies & Prcocedures

Policies & Procedures

Purpose & Vision
Children in the Library
Content Management Policy
Fines
Gifts / Donations
Library Accounts
Library Technology
Remote Access to Library Databases


Purpose & Vision
Davidson County Community College Library empowers individuals by providing quality services, resources, and instruction to students, faculty, and staff. The Library encourages academic success by providing access to content that supports the College's mission. Regular assessment and flexible policies are used to respond to changing campus needs. The library environment is a place where students, faculty, and staff, as well as the general community, feel welcomed and inspired to learn.


Children in the Library 
DCCC Library is academic in nature with a primary focus on serving the educational needs of adults. Much of the content accessible through the Library addresses topics that may be deemed inappropriate for children.

Patrons under the age of 18 that are taking a course at the College may use the library without a supervising adult. Patrons under the age of 18 that are not taking a course at the College must be supervised at all time by an adult.

Adults supervising children in the library are responsible for ensuring the child does not disturb other patrons and appropriately uses library resources including library space.


Content Management Policy

The goal of this policy is to guide the library’s management of proprietary content it acquires in support of the College’s mission: Davidson County Community College develops minds, inspires imaginations, and prepares students for enhanced career and educational opportunities within a changing global environment. DCCC library recognizes that selecting or procuring access to content as well as deselecting or discontinuing access to content is not a formulaic endeavor but an evolving, flexible process impacted by many factors. Listed below are guideposts directing content management. Each guidepost is weighed in conjunction with the others. A guidepost may receive more weight based on the characteristics of the content or circumstances of the need.

  • Guideposts
    • Campus Needs
      Does a need exist? Access to proprietary content falls into two categories: identified needs and perceived needs. An identified need is a need for access identified by any member of a campus body including but not limited to students, faculty, staff, student services, student organizations, etc. Priority consideration is given to meeting identified needs for course support. Perceived needs are needs typically identified by librarians where access to proprietary content may further the College’s mission. With regard to selection, identified needs have priority consideration over perceived needs. Items identified as no longer meeting a need are considered for deselection.
    • Accessibility
      How many have access? Priority consideration is given to selecting content in formats that allow the greatest access to users. Purchasing special access rights such as performance rights or duplication rights are considered upon request. When possible, formats that provide limited access are considered for deselection and replaced with formats granting greater access. Content contained in formats associated with outdated technology are considered for deselection. When possible, the content is replaced in a more accessible format or with equitable content available in a format that allows greater access.
    • Affordability
      What is the cost? If the cost for content prevents the library from meeting a significant number of other identified needs, priority is given to meeting the largest number of needs possible.
    • Timeliness
      What is the age of the content? With regard to selecting content, preference is given to content that reflects current practices and schools of thought over retrospectives or content with historic value. Content that contains outdated information is considered for deselection.
  • Assessment
    • Suggestion Box
      Available via the library’s web site, the Suggestion Box serves as an all purpose communication point whereby library users can make requests for content or comment on service quality. The library regularly monitors submissions for identified needs.
    • Satisfaction & Suggestions Survey
      The library emails users an online Satisfaction & Suggestions survey, asking for content suggestions. 
    • Forums
      The library solicits content needs by participating in a variety of campus forums such as monthly faculty meetings, Schools of Learning meetings, new employee orientation, faculty orientation, among others.
  • Satisfaction
    • Usage Statistics
      Usage statistics are maintained for indications of content needs and satisfaction.
    • Suggestion Box
      The library monitors Suggestion Box for indications of users’ satisfaction, perceptions, and attitudes related to library content.  
    • Satisfaction and Suggestions Survey
      The library emails users an online Satisfaction & Suggestions survey, asking users to rate their satisfaction with the content they borrowed.
  • Procedures
    • Selection / Acquiring Access
      Content requests may be made at any time through any means including the Suggestion Box on the library’s website, in person, email, or by phone. Content requests that originate from perceived needs are evaluated via current reviews and or through consulting local stakeholders.
    • Deselection / Discontinuing Access
      Content identified for deselection is processed according to the following procedure. If there is potential for the deselection of items to significantly impact course support, local stakeholders may be notified with details regarding the content considered for deselection. Stakeholders are given a period of time to mark items for retention. Once the time expires, the items are withdrawn.

Fines

  • Lost Items 
    Borrowing privileges are suspended for library accounts with a lost item. Items lost for one year or more are not accepted for return, and the borrower must pay the cost of the item before borrowing privileges are reinstated. NOTE: Faculty and staff currently employed with the College are exempt from the Lost Items restriction. 
  • Damaged Items
    Borrowers are charged the full cost for returned items that are damaged beyond repair. 
  • Payment
    Payment for lost items must be made in full before borrowing privileges may resume. Payment must be made via cash or check. Refunds for lost item costs are not issued. 
  • Replacement Purchases 
    DCCC Library does not accept patron purchased replacements for lost items. 
  • Fine Appeals
    DCCC Library makes every effort to regulate fines according to well-defined standards. Fine appeals are considered if they meet one of two conditions:
    • There is substantial and valid evidence that the item was returned.
    • The borrower was unable to return items because of circumstances beyond their control. Substantiating documentation may be required.
  • Paid fines are not reviewed for appeal. Borrowers appealing a fine should first speak to DCCC's Circulation Technician. If the borrower wishes to carry the appeal further, they should complete a Fines Appeal form, and submit it to the Circulation Technician. Once submitted, the appeal is reviewed and investigated by members of the Library Fine Appeals Committee. This process may take several weeks. The borrower is notified via email of the Committee’s decision. 

Gifts/Donations
DCCC Library accepts gifts/donations of books, journals, magazines, newspapers, dvds, videocassettes, or other physical content materials. Donors must complete and agree to the terms of the Gifts/Donations to DCCC Library Agreement in order to donate. Accepted gifts grant DCCC Library ownership upon receipt and allow DCCC Library to dispose of the gifts as it sees fit (selling it, discarding it or giving it away, storing the gift or moving it to various locations, etc). Donors will receive a letter acknowledging their gift. 


Library Accounts
All Davidson County Community College Community College students, faculty, and staff are eligible to borrow items from the library. Borrowing privileges are also extended to patrons of Cape Fear Community College Library, institutions that made special arrangements with the Library, and members of the surrounding community.

  • Classifications
    A borrower is classified as Student if they are enrolled in one course for academic credit hour(s). A borrower is classified as Faculty/Staff if they are currently employed with DCCC. All other borrowers are classified as Community Borrower.
  • Eligibility
    All potential borrowers must apply in person at the circulation desk for a library account. Each borrower must provide personal information (full name, address, relation to the college, etc.) and submit a valid, current, North Carolina government-issued photo identification. In order to create a library account, community borrowers must hold residence in a neighboring NC county and provide valid, current, North Carolina government-issued photo identification that contains information verifying their residence in a neighboring NC county. DCCC students, faculty, and staff must present their ConnectCard or a valid North Carolina government-issued photo identification to create a library account.
  • Library Cards
    All lost/damaged library cards may be replaced at a cost of $1.00 each. All borrowers including DCCC students, faculty, and staff must present their library card in order to borrow items. 
  • Library Account Details
    Library accounts are valid for two years. At expiration, the account can be renewed for another two years at no cost. Borrowing privileges are suspended for library accounts with a lost item. NOTE: Faculty and staff currently employed with the College are exempt from the Lost Items restriction. Students may borrow a maximum of ten items. Faculty/Staff may borrow an unlimited number of items. Community borrowers may borrow a maximum of five items. 

Library Technology
Borrowers classified as Student or Faculty/Staff are eligible for borrowing library technology. Borrowers that return library technology damaged or with missing pieces are charged to return the technology to the condition it was in at checkout. This includes replacement costs for the technology if necessary.


Remote Access to Library Databases
DCCC Library provides remote access to its library databases for DCCC students, faculty, and staff. Community borrowers are provided access to NCLive.org.