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Policies & Prcocedures

Policies & Procedures

Purpose & Vision
Children in the Library
Content Management Policy
Fines
Gifts / Donations
Interlibrary Loan
Library Accounts
Library Technology
Remote Access to Library Databases


Purpose & Vision
The mission of DCCC Library is to provide information services and resources that encourage student success, enhance teaching and learning, and further the College’s mission. The library empowers individuals by educating and guiding users in the research process and prepares students for opportunities in a changing global community by maintaining timely, diverse collections. (Updated 05-10-2019)


Children in the Library
DCCC Library is academic in nature with a primary focus on serving the educational needs of adults. Patrons under the age of 18 that are taking a course at the College may use the library without a supervising adult. Patrons under the age of 18 that are not taking a course at the College must be supervised at all times by an adult.


Content Management Policy
The goal of this policy is to guide DCCC Library in decisions about its collection. The library recognizes that adding and removing content is a complex task impacted by numerous factors. The following is information about the main factors DCCC Library considers in maintaining its collection.

  • Guideposts
    • Campus Needs​
      Does a need exist? Content needs fall into two categories: identified needs and perceived needs. An identified need is a need raised by any member of a campus body including but not limited to students, faculty, staff, student services, student organizations, etc. Perceived needs are needs identified by librarians where access to content furthers the College’s mission. With regard to adding content, the library prioritizes meeting identified needs that support the courses taught at DCCC. Content identified as no longer meeting a need is considered for removal from the collection.
    • Format​
      How many have access? DCCC Library prioritizes adding content in formats that allow access to the greatest number of users. When possible, formats that provide limited access are replaced with those that allow more access. Content is considered for removal if it exists in a format accessible through outdated technology. When possible, such content is replaced in a format accessible by current technology. DCCC Library also prioritizes adding content from providers that have accessibility documentation addressing their compliance with level AA of the Web Content Accessibility Guidelines (WCAG) 2.0.
    • Affordability
      What is the cost? If the cost for content prevents the library from meeting a significant number of other identified needs, priority is given to meeting the largest number of needs possible.
    • Timeliness
      What is the age of the content? DCCC prioritizes adding content that reflects current practices and schools of thought. Content that contains outdated information is considered for removal from the collection.
       
  • Assessment
    • Online Suggestion Box
      Available throughout the library’s website, the Suggestion Box serves as an all purpose communication point where library users can make requests for content or comment on service quality.
    • Forums
      The library solicits content needs and input on service quality via email and by participating in a variety of campus forums such as faculty meetings, Schools of Learning meetings, new employee orientation, new faculty orientation, among others.
    • Usage Statistics
      Usage statistics are maintained on primary library services.
    • LibQUAL
      The library issues the Association of Research Libraries’ LibQUAL+ survey on a periodic basis. The survey measures users’ perceptions and expectations with regard to the library’s facilities, services, and content.
  • Procedures
    • Adding Content
      Requests to add content may be made at any time by any means including the Suggestion Box on the library’s website, in person, email, or by phone. Requests that originate from perceived needs are evaluated via reviews and or by consulting local stakeholders.
    • Removing Content
      If removing content from the collection may significantly impact support for DCCC courses, local stakeholders are consulted. Stakeholders are given five business days to review what is being considered for removal and respond about to its impact on their courses. If no need exists or alternative content is identified that will meet stakeholders’ needs, the content is removed.

Fines

  • Lost Items 
    Borrowing privileges are suspended for library accounts with a lost item. Items lost for one year or more are not accepted for return, and the borrower must pay the cost of the item before borrowing privileges are reinstated.
  • Damaged Items
    Borrowers are charged the full cost for returned items that are damaged beyond repair. 
  • Payment
    Payment for lost items must be made in full before borrowing privileges may resume. Payment must be made via cash or check. Refunds for lost item costs are not issued. 
  • Replacement Purchases 
    DCCC Library does not accept patron purchased replacements for lost items. 
  • Fine Appeals
    DCCC Library makes every effort to regulate fines according to well-defined standards. Fine appeals are considered if they meet one of two conditions:
    • There is substantial and valid evidence that the item was returned.
    • The borrower was unable to return items because of circumstances beyond their control. Substantiating documentation may be required.
  • Paid fines are not reviewed for appeal. Borrowers appealing a fine should complete a Fine Appeal Form, and submit it to the Circulation Technician. Once submitted, the appeal is reviewed and investigated by members of the Library Fine Appeals Committee. The borrower is notified via email of the Committee’s decision within five business days. 

Gifts/Donations
DCCC Library accepts gifts/donations of books, journals, magazines, newspapers, dvds, videocassettes, or other physical content materials. Donors must complete and agree to the terms of the Gifts/Donations to DCCC Library Agreement in order to donate. Accepted gifts grant DCCC Library ownership and allow the library to use the gifts as it sees fit (selling it, discarding it, giving it away, storing the gift, or moving it to various locations, etc). Donors will receive a letter acknowledging their gift.


Interlibrary Loan
DCCC Library offers interlibary loan, a service where DCCC library borrows books and articles from other libraries. DCCC students, faculty, and staff that have no lost items are eligible for interlibrary loan services. 
To place an interlibrary loan request, complete the Interlibrary Loan Request Form.


Library Accounts
All DCCC students, faculty, and staff are eligible to borrow items from the library. Borrowing privileges are also extended to institutions that made special arrangements with DCCC Library as well as members of the public.

  • Classifications
    A borrower is classified as Student if they are enrolled in one course. A borrower is classified as Faculty/Staff if they are currently employed with DCCC. All other borrowers are classified as Community Borrower.
  • Eligibility
    All borrowers must complete a DCCC Library Account Application in person or online. Community borrowers must present current, valid photo-identification to receive their library card.
  • Library Cards
    All borrowers including DCCC students, faculty, and staff must present their library card in order to borrow items. 
  • Library Account Details
    Library accounts are valid for two years. At expiration, the account can be renewed for another two years at no cost. Borrowing privileges are suspended for library accounts with a lost item. DCCC students may borrow a maximum of ten items. DCCC faculty and staff may borrow unlimited items. Community borrowers may borrow a maximum of five items.  

Library Technology
DCCC students, faculty, and staff are eligible for borrowing library technology. Borrowers that return library technology damaged or with missing pieces may be charged replacement costs for the technology.


Remote Access to Library Databases
DCCC Library provides DCCC students, faculty, and staff access to all library databases. North Carolina residents are provided access to NCLive.org.