Purpose & Vision
Children in the Library
Content Management Policy
Gifts / Donations
Remote Access to Library Databases
Purpose & Vision
Davidson County Community College Library empowers individuals by providing quality services, resources, and instruction to students, faculty, and staff. The Library encourages academic success by providing access to content that supports the College's mission. Regular assessment and flexible policies are used to respond to changing campus needs. The library environment is a place where students, faculty, and staff, as well as the general community, feel welcomed and inspired to learn.
Children in the Library
DCCC Library is academic in nature with a primary focus on serving the educational needs of adults. Much of the content accessible through the Library addresses topics that may be deemed inappropriate for children.
Patrons under the age of 18 that are taking a course at the College may use the library without a supervising adult. Patrons under the age of 18 that are not taking a course at the College must be supervised at all time by an adult.
Adults supervising children in the library are responsible for ensuring the child does not disturb other patrons and appropriately uses library resources including library space.
Content Management Policy
The goal of this policy is to guide the library’s management of proprietary content it acquires in support of the College’s mission: Davidson County Community College develops minds, inspires imaginations, and prepares students for enhanced career and educational opportunities within a changing global environment. DCCC library recognizes that selecting or procuring access to content as well as deselecting or discontinuing access to content is not a formulaic endeavor but an evolving, flexible process impacted by many factors. Listed below are guideposts directing all aspects of content management. Each guidepost is weighed in conjunction with the others. A guidepost may receive more weight based on the characteristics of the content or need.
- Campus Needs
Does a need exist? Access to proprietary content falls into two categories: identified needs and perceived needs. An identified need is a need for access identified by any member of a campus body including but not limited to students, faculty, staff, student services, student organizations, etc. Priority consideration is given to meeting identified needs sought for course support. Perceived needs are needs typically identified by librarians where access to proprietary content may augment the College’s mission. With regard to selection, identified needs have priority consideration over perceived needs. Items identified as no longer meeting a need are considered for deselection.
How many have access? Priority consideration is given to selecting content in formats that allow the greatest access to users. Purchasing special access rights such as performance rights or duplication rights are considered upon request. When possible, formats that provide limited access are considered for deselection and replaced with formats granting greater access. Content contained in formats associated with outdated technology are considered for deselection. When possible, the content is replaced in a more accessible format or with equitable content available in a format that allows greater access.
What is the cost? If the cost for content prevents the library from meeting a significant number of other identified needs, priority is given to meeting the largest number of needs possible.
What is the age of the content? With regard to selecting content, preference is given to content that reflects current practices and schools of thought over retrospectives or content with historic value. Content that contains outdated information is considered for deselection.
- Suggestion Box
Available via the library’s web site, the Suggestion Box serves as an all purpose communication point whereby library users can make requests for content or comment on service quality. The library regularly monitors submissions for identified needs.
- Satisfaction & Suggestions Survey
The library emails users an online Satisfaction & Suggestions survey, asking for content suggestions.
The library solicits content needs by participating in a variety of campus forums such as monthly faculty meetings, School meetings, new employee orientation, faculty orientation, among others.
- Usage Statistics
Usage statistics are maintained for indications of content needs and satisfaction.
- Comment Form
The library monitors Comment Form submissions for indications of users’ satisfaction, perceptions, and attitudes related to library content.
- Agents of Change
Each semester, the library administers Agents of Change, a semester-long online library orientation/information literacy game. Included in the game is the I Suggest You Suggest task which asks players to “identify three things DCCC Library does well and three ways the Library could better serve you.” Responses are evaluated for issues connected to users’ perceptions and attitudes about library content.
- Satisfaction and Suggestions Survey
The library emails users an online Satisfaction & Suggestions survey, asking users to rate their satisfaction with the content they borrowed.
- Selection / Acquiring Access
Content requests may be made at any time through any means including the Comment Form available on the library’s web site, in person, email, or by phone. Content requests that originate from perceived needs are evaluated via current reviews and or through consulting stakeholders.
- Deselection / Discontinuing Access
Content identified for deselection is processed according to the following procedure. Appropriate stakeholders may be notified with details regarding the content considered for deselection. Included in the details are options for identifying content to be retained in the collection. Stakeholders are given a period of time to mark items for retention. Once the time period expires, the items are withdrawn.
- Lost Items
Borrowing privileges are suspended for library accounts with a lost item. Items lost for one year or more are not accepted for return, and the borrower must pay the cost of the item before borrowing privileges are reinstated. NOTE: Faculty and staff currently employed with the College are exempt from the Lost Items restriction.
- Damaged Items
Borrowers are charged the full cost for returned items that are damaged beyond repair.
Payment for lost items must be made in full before borrowing privileges may resume. Payment must be made via cash or check. Refunds for lost item costs are not issued.
- Replacement Purchases
DCCC Library does not accept patron purchased replacements for lost items.
- Fine Appeals
DCCC Library makes every effort to regulate fines according to well-defined standards. Fine appeals are considered if they meet one of two conditions:
- There is substantial and valid evidence that the item was returned.
- The borrower was unable to return items because of circumstances beyond their control. Substantiating documentation may be required.
- Paid fines are not reviewed for appeal. Borrowers appealing a fine should first speak to DCCC's Circulation Technician. If the borrower wishes to carry the appeal further, they should complete a Fines Appeal form, and submit it to the Circulation Technician. Once submitted, the appeal is reviewed and investigated by members of the Library Fine Appeals Committee. This process may take several weeks. The borrower is notified via email of the Committee’s decision.
DCCC Library accepts gifts/donations of books, journals, magazines, newspapers, dvds, videocassettes, or other physical content materials. Donors must complete and agree to the terms of the Gifts/Donations to DCCC Library Agreement in order to donate. Accepted gifts grant DCCC Library ownership upon receipt and allow DCCC Library to dispose of the gifts as it sees fit (selling it, discarding it or giving it away, storing the gift or moving it to various locations, etc). Donors will receive a letter acknowledging their gift.
All Davidson County Community College Community College students, faculty, and staff are eligible to borrow items from the library. Borrowing privileges are also extended to patrons of Cape Fear Community College Library, institutions that made special arrangements with the Library, and members of the surrounding community.
A borrower is classified as Student if they are enrolled in one course for academic credit hour(s). A borrower is classified as Faculty/Staff if they are currently employed with DCCC. All other borrowers are classified as Community Borrower.
All potential borrowers must apply in person at the circulation desk for a library account. Each borrower must provide personal information (full name, address, relation to the college, etc.). Community borrowers must hold residence in a neighboring NC county and provide verifying government-issued photo identification in order to create a library account. DCCC students, faculty, and staff must present their ConnectCard or a valid North Carolina government-issued photo identification to create a library account.
- Library Cards
Library cards are only issued to Community Borrowers. All lost/damaged library cards may be replaced at a cost of $2.00 each. DCCC students, faculty, and staff must use their DCCC ConnectCard as their library card. If their DCCC ConnectCard is lost, a valid North Carolina government-issued photo identification may be used. Replacement ConnectCards may be obtained in the Brooks Student Center on the Davidson Campus.
- Library Account Details
Library accounts are valid for two years. At expiration, the account can be renewed for another two years at no cost. Borrowing privileges are suspended for library accounts with a lost item. NOTE: Faculty and staff currently employed with the College are exempt from the Lost Items restriction.
Borrowers classified as Student or Faculty/Staff are eligible for borrowing library technology. All technology borrowers must read and sign a Library Technology Agreement each semester. By signing the Library Technology Agreement, the borrower agrees to the terms, conditions, and financial responsibilities as described in the agreement.
Borrowers that return library technology damaged or with missing pieces are charged fines to return the technology to the condition at checkout. This includes replacement costs for the technology if necessary.
Remote Access to Library Databases
DCCC Library provides remote access to its library databases for DCCC students, faculty, and staff. Community borrowers are provided access to NCLive.org.